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Service Technical Support (specialist)

Location: Roseville, CA
Type: Full-time

Certified Employment Group is one of Northern California's largest, privately owned staffing firms. Serving Northern California since 1963, Certified has spent over 50 years building a solid reputation for providing reliable, skilled staff to a wide range of industries. Certified specializes in temporary, temp to hire, and direct placements. For up to date job openings, follow us on Facebook and LinkedIn or visit our website at www.certifiedemployment.com.

Service Technical Support (specialist)- $40.75 per hour - Roseville – 2 year contract position – Full time -  Mon through Fri. 8am until 4:30pm

The electronic service technician candidate will support The Company’s manufactured test equipment. Specific duties include: Diagnosis/isolation, repair, adjusting, testing, calibrating, assembling, and disassembling of electronic instrument products to maintain or restore functionality and accuracy.  The candidate will be responsible for internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills.  Working within the designated area of expertise, the candidate will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.  This position requires calibration and repair knowledge of a wide variety of The Company’s equipment. 

·         Prior experience is strongly preferred.  Applicant should have at least 4 years of related experience in the calibration and repair of electronic test equipment.

·         This position requires a Bachelor's Degree or equivalent experience

·         Experience using automated calibration software platforms (STE, PC Based, METCAL, TME etc) is a plus. Strong PC (MS Windows/Office) skills are a must.

·         PMEL experience strongly desired.

·         Requires excellent communication and organizational skills.

·         Demonstrates electronic and mechanical competence.

·         Works with clearly defined objectives on customer service assignments that may be repetitive in nature.

·         Solves technical problems of limited scope and complexity. 

·         Performs adjustments, calibrations and repairs. 
·         Exhibits the ability to build and maintain professional relationships with wide range of people.

·         Adheres to the highest standards of business ethics.

·         Provides consistent, solid contribution to team and service center delivery goals.

·         Exercises good discretion in the use of time and other Keysight resources.  Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly (i.e. connector care, ESD, ETE).

·         Maintains high workmanship standards and delivers on commitments.  Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.

·         Communicates effectively with internal and external customers.  May initiate customer interaction as appropriate.  Escalates issues through appropriate channels when necessary.  This is done verbally or via written correspondence. 

·         Adheres to established production processes and is responsible for achieving established team production goals.

To apply for this position, please click apply or submit your resume and cover letter as a word doc to victorias@certifiedemployment.com and put Service Technical Support 03283 on the subject line.


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