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Member Advocate

Location: Rocklin, CA
Type: Full-Time, Temporary

One-year call center experience, strong customer relations skills, and the desire to deliver outstanding customer service. The Member Advocate is responsible for establishing and maintaining relationships with customers on behalf of the Company by taking personal and complete responsibility for each customer interaction and ensuring that all customer requirements & needs are completely met. In this role, you are the primary internal representative for our organization; you must convey to the customer a sense of expertise in our services. Because you will be in contact with new & current customers, you are in a unique position to influence a positive customer satisfaction experience and perception of our company as a whole. This position requires tact, sensitivity, and professionalism. Pays $14+/Hr DOE.

Education: Pharmacy Technician/experience preferred, but not required. High school diploma or GED required.
Experience: 1 years of previous call center mandatory and pharmacy experience preferred.

Knowledge, Skills and Abilities:

Schedule: Thurs-Mon. 2:30pm – 11:00pm


Certified Employment Group is one of Northern California's largest, privately owned staffing firms. Serving Northern California since 1963, Certified has spent over 50 years building a solid reputation for providing reliable, skilled staff to a wide range of industries. Certified specializes in temporary, temp to hire, and direct placements. For up to date job openings, follow us on Facebook and LinkedIn or visit our website at www.certifiedemployment.com.

To apply for this position, please click apply or submit your resume and cover letter as a word doc to evelynp@certifiedemployment.com and put Member Advocate 03408 on the subject line.


 

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